Frequently Asked Questions

How long does delivery take?

UAE: 1–3 business days. KSA: 3–5 business days via Aramex.

Do you offer free shipping?

Yes — free shipping on all UAE orders over AED 150. Orders under AED 150 have a flat AED 15 delivery fee.

Can I return a product?

We offer exchanges within 30 days on unopened, unused items in original packaging. Email info@pac-kd.com with your order number.

What payment methods do you accept?

Visa, Mastercard, Mada (KSA), and Apple Pay — all processed securely via Tap Payments.

How do I track my order?

You will receive a tracking link by email once your order ships. You can also WhatsApp us at +971 50 727 6958 for a status update.